Careers

Customer Service Representative

Do you have a passion for helping others? We are seeking a multi-tasking, team-oriented individual that possesses a great attention to detail to join our customer service team. If you enjoy a fast-paced environment that allows you to utilize your analytical and people skills to assist the public, apply today!

To be considered for employment, all applicants MUST complete the Applicant Survey.

Job Type: Full-Time

WE OFFER:

  • Stability: In business for 83 years.
  • Employee friendly: We treat you like family
  • Competitive Pay
  • 3% 401k Match
  • 14% Profit Sharing (subject to profitability)
  • Company-paid $100K life insurance
  • Medical, Dental & Vision Coverage: Starts the 1st calendar day after one month on board.
  • 15 days of Paid Time Off (PTO). Starts to accrue on day one
  • 7 Paid Holidays
  • CFN fuel card account priced at our cost
  • Yearly anniversary recognition and gift
  • Chaplain Counseling Support Services:
    (Voluntary usage, strictly confidential)
  • Military Reserve Duty Pay:
    (Company provided pay differential maintains income & benefits during required military
    reserve leave)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Reiterate order details and delivery expectations
  • Listen to Customer needs and concerns and diplomatically solve challenges
  • Update and communicate progress with customers to insure a positive experience
  • Arrange order and delivery expectations with our dispatch team
  • Outline billing options and assist in collections from time to time
  • Support our sales force by maximizing their time to focus on new accounts
  • Represent Downs Energy at various customer, community, and charitable events
  • Training for position is Informal and ongoing

REQUIREMENTS:

  • Required Education: High School Diploma or Equivalent
  • Required Experience: 1-3 years preferred
  • Basic level Microsoft Office (Excel, Word, Outlook)
  • CRM and data entry skills
  • Ability to communicate effectively, both oral and written
  • Self-reliant and displays urgency to address customer issues.

Hourly Pay: $18 – $20

To be considered for employment, all applicants MUST complete the Applicant Survey.

Fueling Business. Delivering Performance.®
Fueling Business.
Delivering Performance.®